Crisis Grant FAQs

What employment Criteria do I need to meet to be eligible for a Crisis Grant?

You need to be employed in the UK social care sector in a role that is involved in or supports the provision of adult, elderly or disability care, such as:

  • Residential social care
  • Domiciliary/home care
  • Supported living care
  • Daycare
  • Private care
  • If you work in a children’s social care service you may be eligible for a grant, provided the service you work for is not in Education or NHS or a local authority provision. These job roles include, Residential Childcare Worker, Senior Residential Care Support Worker, Support Worker. Staff who work in private nurseries are not eligible for a grant from us.
I am a nurse, am I eligible for a Crisis Grant?
Please note that nurses are not eligible for crisis grants from CWC. Nurses can access financial support from multiple charities, including Cavell Nurses’ Trust
What do you count as a change in circumstances?

You need to have encountered a change in circumstances in the last year that has had a significant financial impact. This can include:

  • A sudden or unexpected loss of income
  • A sudden or unexpected illness or injury
  • A sudden or unexpected change in living circumstances or loss of home
  • A relationship breakdown
  • An issue of domestic abuse
  • Death of a close relative
Do you take my finances into account when assessing my application?

Yes. We impose the following financial thresholds:

  • Applicants must not be over 25% of the Minimum Income Standard(MIS).This calculation was developed by the poverty research charity, The Joseph Rowntree Foundation, and its assessment of what is needed to have a decent minimum living standard in the UK. (Managers’ incomes are typically above this threshold)
  • Applicants must have household savings less than £3,000 for a single adult household or £6,000 for a couple
I’ve applied before, can I apply again?

If a previous application to us was declined, you can apply again. But please consider why you were declined and check our eligibility criteria before applying again.

I received a grant from the Care Worker’s Charity before, can I apply again?

You can only apply again if you received your grant over 12 months ago.

What kind of support do you offer?

Grant awards are typically limited to a maximum of £500 and daily living costs grants are limited to £250.

We may be able to assist with:

  • Daily living expenses
  • Essential whitegoods
  • Essential household items
  • Moving costs
  • Health improvement aids and adaptations
  • Travel expenses to hospital
  • Essential household repairs
  • Car repairs
  • Funeral costs
  • Bankruptcy and Debt Relief Order (DRO) application fee
  • Fees to prevent eviction

We do not provide assistance for:

  • Debts -consumer credit/debt repayments, payday loans, overdraft fees
  • Legal fees and costs of legal representation
  • Payment of fines
  • House purchase
  • Private medical treatment
  • Private education
  • Higher education course fees
  • Carpets
What supporting documents do I need to submit with my grant application?

Mandatory supporting documents required by all applicants include:

  • Proof of your employment history in the care sector (one document)
  • Recent payslip, P60 form, or P45 form
  • Confirmation letter from your employer stating your period of employment
  • A letter of support. The letter should confirm the circumstances listed in the application, the potential difference the grant would make, and any supporting details that illustrate the applicant’s situation. The person writing the supporting letter should be a professional. Examples of acceptable sources: housing support worker, doctor, debt advisor, manager at work or an agency such as the Citizen’s Advice Bureau. The letter should be signed and on headed paper. This letter should NOT be from a friend, family member, or co-worker.

Depending on the nature of your change of circumstances and your reason for applying, we also request:

Medical confirmation of illness/injury:

  • SSP stating time off work due to health issue.
  • Medical letter confirming the condition
  • Mobility aids need to be recommended by a medical professional.
  • If you are requesting a grant to pay towards home adaptations due to disability, you must have applied for a Disabled Facilities Grant and have a recent occupational therapist’s letter recommending the adaptations

Repair Costs:

  • Two Contractor Quotes

Preventing Eviction:

  • Proof of Eviction Proceedings

Bankruptcy or DRO Requests:

  • Letter from a Debt Advice Specialist

Moving Costs:

  • New tenancy agreement
  • Removal quotes

Domestic Violence:

  • Letter from a domestic violence support organisation

Funeral Costs:

  • Funeral bill
  • Statement of remaining balance
  • evidence of your application for the government’s Funeral Expenses Payment if you are eligible

We must receive all required documentation before we are able to assess an application

What is the application process?

Please apply online here. Fill out the application online and upload your supporting documents.

If you are unable to upload your documents, you may send them via email or post.

You can begin the application and return to it later.

If our form is not accessible due to a disability need, we encourage you to access help through a friend or agency(such as Citizens Advice). If you need further support, please contact

Can I check on the progress of my application?

Once you’ve submitted your application you’ll receive an automated response which will include a link to your application and a reference number which begins with GA 0000 followed by 4 numbers. Keep this safe – you can use it to check on the progress of your application online on our Grants Tracker and it’s the best way to see progress on your application.

We kindly ask that you do not keep emailing us to check on the progress of your application – it takes time to respond to emails; we have to search online for your application and then read the notes the assessor has written, before we can reply to you. The best way to check on progress is to use the grants tracker.

How long does it take you to assess an application?

It can take up to two working weeks to assess and process an application if all the relevant documentation has been submitted. If the documentation has not been provided on submission or we need to chase your HR representative, it will inevitably take longer.

We know it is important to you that you receive a grant from us, but please do not keep emailing the Grants Team – we’ll be in touch with you if we need anything and we will always process your grant application as quickly as we can.

How will I know if my grant application was successful?

The Care Workers’ Charity will notify applicants via email regarding the outcome of their grant application.

I applied a few weeks ago and haven’t heard anything. Why is this?

This is very unlikely to happen. Check your junk mail as some of our emails to you may end up in there and we may be responding to your query or waiting for a response from you.

How will I receive my grant if successful?

Grant award payments are issued in one of three ways:

1.Payments directly to grantees via BACS (please note the payment can take up to 5 working days to appear in the account)

2.Payments directly to third parties via BACS (ex: funeral homes, contractors, etc)

3.Whitegood and household item delivery via our suppliers, which will coordinate delivery with grantees directly.

What do I do once I have received my grant?

Please give us some feedback! Good or not so good, we can learn from your feedback and when it’s good it’s lovely for us to share it with the team. When it’s not so good we can learn from it and improve our processes. We always want to do our best for you but we can’t do that if we don’t hear from you. We’d love to hear your stories. We would love to do a short video interview with you, or a phone interview and if you’d prefer to be anonymous, we could work with you on writing your story and using stock photographs if you prefer. Please get in touch by emailing (insert link to info in box here)

Questions for care work employers

What do I need to do as HR professional who has been contacted by you?

Once we have received an application from a care worker we automatically trigger an email to the person they have named as their HR Manager.  We do this as we need to validate information before we can process an application which will hopefully result in the care worker being paid directly.

Applicants have ticked a box to say they authorize us to contact their HR Manager for information; if you are still unsure, please talk directly to the member of staff who has made the application as we are unable to disclose any details.

We ask for specific information from you:


What we need to know Things to note Why we need this information
Your establishment/ organisation’s Companies House Registration number This is different to your CQC location i.d. and you may need to refer to someone else in your organisation to get this information for us This so that we can verify that your organisation is a care provider


Whether the applicant is currently employed with your company and, if so, how many hours they’re contracted to work per week This helps us work out how much funding we may be able to award them


We ask if you’re aware of the Infection Control Fund (if you’re in England) or the Coronavirus Social Care Staff Support Fund (In Scotland) ENGLAND: The Infection Control Fund (ICF) information

SCOTLAND: Coronovirus Social Care Staff Support Fund information

We need to collect this data so we can identify which local authorities are using this funding to support staff


We ask if you’re using the above or any other funding to support staff who are isolating in order to check whether the applicant meets our criteria If they are on full pay or furloughed then they won’t be eligible for our funding


We ask if the applicant has had to isolate due to Covid-19 and if so, for you to provide the dates of their absence


If they’ve had more than one period of isolation, please include dates of all absences This information is key to validating what the applicant has told us and helps us determine if they meet the criteria


  • Please respond to our request within 3 working days; we know you’re very busy, but many of our applicants are desperate so the quicker we hear from you the faster we can process their application
  • Please respond if we ask you to send us the required information from the organisation’s email address – we can’t verify information which is sent from a personal email address such as gmail or similar.
  • Please do not leave any questions blank – we’ve kept the information required as short as possible and will need to contact you if you’ve not answered all the questions

Thank you for your help!